Application Assist · from $199 incl. GST · 48 business hours

Find out what would get you passed over, before an agent does.

Someone who has sat on the other side of the desk reads your whole pack the way a leasing team does at five on a Friday with forty in the pile, then tells you exactly what would have got it put aside, and what to change.

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Assist is in production. The button joins the free launch list. You’ll get an email the day review bookings open, and nothing is charged now.

For the messy ones: several casual jobs, Centrelink, no rental history, a share house, a guarantor, or two knock-backs and no idea why. Tell us your situation; we build the plan.

$199 for one or two people, $50 for each extra person · a 15-minute call included · our tools do the typing, the team does the thinking

How it works

Tell us your situation

Your private dashboard opens when you book. Five minutes: who's applying, how each of you is paid, and what you're after: a place in mind or still looking, both work. Documents never travel by ordinary email; they're stored encrypted in Australia.

A 15-minute call, then your list

We call within one business day, Monday to Friday, or skip the call. Then the team writes a list for each person: only what your situation needs, with what to black out. Don't have something? Say so. We build around it.

Your pack in 48 business hours

When you press complete, gaps and all, your pack comes back within 48 business hours: priority fixes, your about-me rewritten, each person's income summary, reference messages. Changes for 14 days.

Book and tell us your situation→the call and your list→pack back within 48 business hours→apply with the fixed pack

Complete on Monday, back by Wednesday. Complete on Friday, back by Tuesday. Mon–Fri, Queensland time; the clock starts when you press complete, not before.

What comes back

Priority fixes

The income doesn’t add up at a glance. The payslips show $1,840 a fortnight; the application says $62,000 a year. Same money, two numbers, and the agent has to do maths to trust you. Fix: one figure, the annual one from the payslips, in every field.
References listed, never requested. Two referees named, neither contacted. A reference that hasn’t come back counts for nothing on decision day. Fix: request both today (the wording is in the reference guide) and chase them yourself.
Rental history entered as “owned” for a private lease. It reads as a mistake or a gap. Fix: “rented, private landlord”, with the landlord’s number attached.

Cover letter, one line of it

BEFOREWe are a clean, quiet couple who would love to make this our home.

AFTERWe’re applying as a couple: Sam has been at the same hospital for four years and I’ve run the same café for three. We’ve rented at Norman Park since 2022 (reference attached) and can start on the 14th.

A made-up applicant. A real review is written for your pack, in plain words, in priority order, with your whole cover letter rewritten.

Five things that get a pack put aside

In our experience, not in a survey. The people reading the pile will recognise every one.

Numbers that disagree. Income on the form, on the payslips and on the statement: three figures for the same money.
References listed but never asked. The agent calls, nobody picks up, and the pack goes to the bottom while they wait.
A gap with no sentence beside it. Six months unaccounted for reads as “something happened” until you say what.
Documents that raise questions instead of answering them. A bank statement showing almost nothing. A licence with an address that matches nothing else.
A cover letter about being nice, not about being ready. Adjectives where the evidence should be.

The free tools catch some of these. A review catches the ones you have stopped seeing because you wrote them.

Exactly what's included

Your situation, a 15-minute call, and a list written for each person: $199 for one or two people, $50 for each extra person (a guarantor counts), so share houses fit
Your pack: priority fixes, your about-me rewritten, reference messages, and each person's own income summary, plus a household one when everyone shares figures
Built around what's missing: say you don't have something, and we work around it
Changes for 14 days: our mistakes free, one update round and one "I've found a place" tailoring included

And what isn't

No guarantee of rental approval
No contact, communication or negotiation with your agent or prospective landlord
No legal advice

Full details: Application Assist service scope.

How your documents are handled. Identity documents, payslips and personal information are only accepted through your private dashboard on this site, opened when you book, never through an ordinary email link. You'll be shown what's needed (and what to redact) before you upload anything, and documents are deleted within 60 days of your pack being delivered, and we check in first. Stored in Sydney, Australia on Supabase infrastructure that is SOC 2 Type 2 and ISO 27001 certified, encrypted in transit and at rest; payments run through Stripe (PCI DSS Level 1), so card details never touch this site. Front of the Pile itself is a small business and isn't audited to those standards, but the infrastructure holding your documents is. Details in the privacy policy.

What these standards mean

SOC 2 Type 2: an independent auditor examines a company's controls for security, availability and confidentiality, and confirms they actually operated over a period of months, not just that they exist on paper (that's the difference between Type 1 and Type 2).

ISO 27001: the international standard for how an organisation manages information security: policies, access, risk, incident handling. Certified means an accredited auditor has checked the whole system and re-checks it on a schedule. Both of these are listed on Supabase's security page. For a sense of what they mean in practice: Canva, Xero and Atlassian each hold the same two certifications for their own platforms.

PCI DSS Level 1: the card industry's security standard. Level 1 is the strictest tier, assessed every year by a qualified auditor. Stripe holds it (Stripe's security page). Stripe is the same payment company behind Atlassian, Canva and Xero, and over a million businesses across Australia and New Zealand, which is why your card number goes to Stripe and never touches this site.

These are the providers' certifications, not ours. Front of the Pile is a small business and isn't audited to those standards. What we add on top is a private area only the people on your order and the review team can open, deletion within 60 days, and no analytics on the dashboard.

Is this for you? Straight answer.

Yes if your situation is messy: several casual jobs, Centrelink, no rental history, a share house, pets, a guarantor, moving from interstate, or you've lost two applications and don't know why, or you've got one shot at a property you really want.

Not yet if you haven't run the free tools: the 2-minute check and the checklist find the gaps you can see. A review finds the ones you can't: the numbers that don't agree, the reference that never came back, the sentence that reads as a red flag to someone who reads forty of these a week.

The deal

From $199 incl. GST · $199 for one or two people · $50 for each extra person · 48 business hours from a complete pack · no-questions refund until your call

How many people are applying?

2 people

$199 total$99.50 each, split two ways

$199 for one or two people · $50 for each extra person, a guarantor included. Prices incl. GST.

Straight up: no one can guarantee an approval, and you should run from anyone who does. This buys a professional read of your pack and the removal of every avoidable reason to be overlooked. It can't change affordability or rental-history facts, and it doesn't create special access to any agency.

Join the free launch list