Front of the Pile sells general educational products and coaching about preparing Queensland rental applications: the Rental Playbook (a digital guide and templates) and Application Assist (a personal review service, described in the Application Assist service scope).
Our products provide general educational information based on practical leasing experience. They are not legal, financial or tenancy-law advice, and are not a substitute for advice from a qualified professional or from the Residential Tenancies Authority (rta.qld.gov.au). Tenancy rules change; while we aim to keep content current, you are responsible for checking the rules that apply to your situation.
Nothing we sell guarantees, or should be understood to suggest, that any rental application will be approved. Approval decisions rest entirely with property owners and their agents.
Front of the Pile is independent. We are not affiliated with, endorsed by, or connected to any real-estate agency, and we do not use any agency's application data. Purchasing our products does not create preferential access to any agency or property.
You are responsible for the accuracy and honesty of any information in your rental applications. Our products will never advise you to conceal or falsify information, and must not be used to do so.
Products are licensed for your personal, non-commercial use. Please don't redistribute, resell or republish them.
The Playbook carries a voluntary 30-day satisfaction refund as described in the refund policy. Nothing in these terms excludes, restricts or modifies any consumer guarantee or right you have under the Australian Consumer Law.
To the extent permitted by law, and subject always to your Australian Consumer Law rights, our liability in connection with a product is limited to resupplying the product or refunding the amount you paid for it.
If something's wrong, email hello@frontofthepile.com.au. We aim to acknowledge complaints within 2 business days and resolve them within 14 days. If you're not satisfied, you may contact the Queensland Office of Fair Trading.
We may update these terms; the version published on this page at the time of your purchase applies to that purchase.