Refund Policy

The Rental Playbook: 30-day satisfaction refund

On top of your legal rights, the Playbook carries a voluntary 30-day satisfaction refund: if within 30 days of purchase you don't believe it made your application stronger, email hello@frontofthepile.com.au from your purchase email with the name on your order, and you'll receive a full refund. No forms, no argument. You may keep the templates.

Application Assist

No questions asked until your strategy call. Changed your mind, found a place, plans changed? Ask before your 15-minute call happens (or, if you skip the call, before your list of what to gather is sent) and you get a full refund. That window closes 30 days after payment at the latest.

After that, no refunds for change of mind. The call and your list are where the thinking happens; once you have them, they're yours to use. Finding a place, being approved, or no longer needing the pack is a change of mind. Approval is never guaranteed, so a declined application isn't grounds for a refund either.

If we don't do our part, we fix it or refund it. If your pack is late, incomplete against the published scope, or otherwise not what was promised, contact us and we'll put it right: a correction, a partial refund or a full refund, consistent with your Australian Consumer Law rights. We may also refund at our discretion.

No reply for 30 days. If we don't hear from you for 30 days (after payment, or after your list is sent), your order closes, as the terms say, with no refund. We remind you on day 7 and day 21 first.

Extras. An extra person ($50) is refunded only if we haven't started on their documents. A $30 change is refunded if we haven't made it.

How refunds are paid

Refunds go back to the original payment method, normally within 5–10 business days of approval, via our payment provider.